How To Make A Claim

How to Make a Claim

To notify your Insurer of a NEW claim, you can fill out a claim form online by clicking the “Make a Claim” tab above. For more information on making a claim, you can read our guide here.

You can email us at claims@residentsline.co.uk. For insurer contact numbers, please see below.

Supporting your claim:

Photographs – The easiest way for your Insurer to understand the damage is for them to see it. Photographs are the best way to help them deal with your claim, as such, photographs of the damage are very useful.
Crime Reference Number – If the claim is a result of theft, malicious damage or any other crime you have suffered, you will need to contact the police first. Not only will they need to investigate the crime, they will also need to issue you with a crime reference number. You will need to provide this number to your Insurer.
Estimates – Insurers often have contractor networks who can organise suppliers to carry out repairs and works where necessary, or if you prefer, you can ask a local contractor to provide an estimate. Wherever possible, Insurers try to only ask for one estimate for the repair works (we understand that it can sometimes be difficult to obtain an estimate). It is vital that any estimate contains as much information as possible about the works being done – remember to include the measurements of the rooms affected.

Settling your claim:

Once your Insurer has agreed an estimate, and your work has been completed, they can settle the claim.

There is an excess applicable to most claims. Whether you use a contractor of your own choice or use one of your Insurers suppliers, they will deduct the excess from the first payment issued. It is your responsibility to make arrangements for payment of the excess to the contractor.

Your Insurer will stay in touch with you throughout the claim, ensuring that it is reviewed regularly and concluded as soon as possible.

Any other type of claim:

If you wish to notify us of any other type of claim or require additional information relating to previous claims, please email us at claims@residentsline.co.uk or call us on 0800 281235.

How to notify your Insurer of a claim:

To notify your Insurer of a claim directly, please use the direct telephone numbers below, these are also found in your policy wording. If your Insurance company is not shown on the list below please contact Residentsline on 0800 218235.

For QBE Insurance Company Claims Department, call 0345 257 0365 – QBE – Information required to help you make a claim

For Ageas Insurance Claims Department, call 0345 122 3283 – Ageas – Information required to help you make a claim

For ARGO Insurance Claims Department, call 0330 124 1244 – ARGO – Information required to help you make a claim

For Brit Syndicates Claims Department, call 01908 302 214 – BRIT – Information required to help you make a claim

For Aviva Claims Department, call 0800 015 1498

For AXA Claims Department, call 0330 094 7089 – AXA – Information required to help you make a claim

For RSA Claims Department, call 0345 075 5162 – RSA – Information required to help you make a claim

For City Net Claims Department, call 020 7488 6706

For Commercial Risks Claims Department, call 0207 220 0600

For SLIS Claims Department, call 01303 247 047

For WEALD Claims Department, call 01959 565 678

Make A Claim

Required Information

AGEAS

AGEAS Insurance Claims Required Information

In the event of a incident please call Residentsline’s claims line on 0345 122 3283 or email ageasclaims@residentsline.co.uk.
Suffering a claim is always a distressing event. To help us ensure your claims are handled as quickly as possible the following information will assist.

ESCAPE OF WATER

• Incident details including notes of where water is coming
from (e.g. fixed apparatus)
• Flats/rooms affected and sizes
• Estimate(s)
• Photograph(s)
• Contact details for all affected properties

THEFT/MALICIOUS DAMAGE

• Incident details including how entry gained and any
emergency repairs undertaken
• Crime reference number/station and reporting officers
• List of items(s) lost
• Estimate(s)
• Photograph(s)
• Contact details for all affected properties
• Dimensions of affected areas

IMPACT

• Incident details including cause of impact
• If by vehicle, third part insurer details
• Estimate(s)
• Photograph(s)

ACCIDENTAL DAMAGE

Incident details including which rooms affected and size
(if applicable)
• Estimate(s)
• Photograph(s)

STORM

Incident details including date of loss and prevailing
weather at the time
• If roof affected, age and type of roof
• Location (facing direction)
• Estimate(s)
• Photograph(s)

FIRE

• Incident details including extent of damage
• Cause, if arson, crime reference number/station and
reporting officer
• Estimate(s)
• Photograph(s)
• Contact details for all affected properties

AVIVA

Aviva Insurance Claims Required Information

In the event of a incident please call Residentsline’s claims line on 0345 122 3283 or email avivaclaims@residentsline.co.uk.
Suffering a claim is always a distressing event. To help us ensure your claims are handled as quickly as possible the following information will assist.

ESCAPE OF WATER

THEFT/MALICIOUS DAMAGE

IMPACT

• Incident details including cause of impact
• If by vehicle, third part insurer details
• Estimate(s)
• Photograph(s)

ACCIDENTAL DAMAGE

• Incident details including which rooms affected and size
(if applicable)
• Estimate(s)
• Photograph(s)

STORM

• Incident details including date of loss and prevailing
weather at the time
• If roof affected, age and type of roof
• Location (facing direction)
• Estimate(s)
• Photograph(s)

FIRE

BRIT

BRIT Insurance Claims Required Information

In the event of a incident please call Residentsline’s claims line on 01908 302 214 or email britclaims@residentsline.co.uk.
Suffering a claim is always a distressing event. To help us ensure your claims are handled as quickly as possible the following information will assist

ESCAPE OF WATER

THEFT/MALICIOUS DAMAGE

IMPACT

• Incident details including cause of impact
• If by vehicle, third part insurer details
• Estimate(s)
• Photograph(s)

ACCIDENTAL DAMAGE

• Incident details including which rooms affected and size
(if applicable)
• Estimate(s)
• Photograph(s)

STORM

• Incident details including date of loss and prevailing
weather at the time
• If roof affected, age and type of roof
• Location (facing direction)
• Estimate(s)
• Photograph(s)

FIRE

QBE

QBE Insurance Claims Required Information

In the event of a incident please call Residentsline’s claims line on 0345 257 0365 or email qbeclaims@residentsline.co.uk.
Suffering a claim is always a distressing event. To help us ensure your claims are handled as quickly as possible the following information will assist.

ESCAPE OF WATER

THEFT/MALICIOUS DAMAGE

IMPACT

• Incident details including cause of impact
• If by vehicle, third part insurer details
• Estimate(s)
• Photograph(s)

ACCIDENTAL DAMAGE

• Incident details including which rooms affected and size
(if applicable)
• Estimate(s)
• Photograph(s)

STORM

• Incident details including date of loss and prevailing
weather at the time
• If roof affected, age and type of roof
• Location (facing direction)
• Estimate(s)
• Photograph(s)

FIRE

RSA

RSA Insurance Claims Required Information

In the event of a incident please call Residentsline’s claims line on 0345 122 3283 or email rsaclaims@residentsline.co.uk.
Suffering a claim is always a distressing event. To help us ensure your claims are handled as quickly as possible the following information will assist.

ESCAPE OF WATER

THEFT/MALICIOUS DAMAGE

IMPACT

• Incident details including cause of impact
• If by vehicle, third part insurer details
• Estimate(s)
• Photograph(s)

ACCIDENTAL DAMAGE

• Incident details including which rooms affected and size
(if applicable)
• Estimate(s)
• Photograph(s)

STORM

• Incident details including date of loss and prevailing
weather at the time
• If roof affected, age and type of roof
• Location (facing direction)
• Estimate(s)
• Photograph(s)

FIRE

SLIS

SLIS Insurance Claims Required Information

In the event of a incident please call Residentsline’s claims line on 0345 122 3283 or email claims@stephenlower.co.uk.
Suffering a claim is always a distressing event. To help us ensure your claims are handled as quickly as possible the following information will assist.

ESCAPE OF WATER

THEFT/MALICIOUS DAMAGE

IMPACT

• Incident details including cause of impact
• If by vehicle, third part insurer details
• Estimate(s)
• Photograph(s)

ACCIDENTAL DAMAGE

• Incident details including which rooms affected and size
(if applicable)
• Estimate(s)
• Photograph(s)

STORM

• Incident details including date of loss and prevailing
weather at the time
• If roof affected, age and type of roof
• Location (facing direction)
• Estimate(s)
• Photograph(s)

FIRE

WEALD

WEALD Insurance Claims Required Information

In the event of a incident please call Residentsline’s claims line on 0345 122 3283 or email claims@wealdinsurance.com.
Suffering a claim is always a distressing event. To help us ensure your claims are handled as quickly as possible the following information will assist.

ESCAPE OF WATER

THEFT/MALICIOUS DAMAGE

IMPACT

• Incident details including cause of impact
• If by vehicle, third part insurer details
• Estimate(s)
• Photograph(s)

ACCIDENTAL DAMAGE

• Incident details including which rooms affected and size
(if applicable)
• Estimate(s)
• Photograph(s)

STORM

• Incident details including date of loss and prevailing
weather at the time
• If roof affected, age and type of roof
• Location (facing direction)
• Estimate(s)
• Photograph(s)

FIRE

Other Products

Policy Number
Policyholder:
Name of Claimant
Property Address:
Correspondence address (If different from above)
Contact Number
Contact email:
State the nature of your interest in the property being claimed for, i.e Owner, tenant

Is the dwelling a: (delete as applicable)

Flat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .	YesNo
Maisonette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	YesNo
Apartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	YesNo
House. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .	YesNo
Garage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	YesNo


CLAIM DETAILS
Date of incident

How To Make A Claim

Make A Claim

Required Information

How To Make A Claim

How to Make a Claim

Supporting your claim:

Settling your claim:

Any other type of claim:

How to notify your Insurer of a claim:

Make A Claim

Make a Claim

Required Information

AGEAS

AVIVA

BRIT

QBE

RSA

SLIS

WEALD

Other Products

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Terrorism Insurance

Lift Inspection & Insurance

Roads and Private Estate Insurance