This month, we’re shining a spotlight on customer service across the industry. Our contributors look at how proactive support can

Artificial intelligence (AI) is becoming part of everyday life. From online banking and retail to healthcare and travel, many organisations

This month, we're focusing on major works and service charges. Our contributors explore everything from reserve and sinking funds to

The rental sector has recently undergone one of its biggest changes in decades. The Renters’ Rights Act has introduced a new framework

For many blocks of flats, maintenance only pulls attention when something goes wrong. A leaky roof, a broken lift or

In light of the many legislative updates the industry has seen in recent years, our contributors explore what these changes

The Fire Safety (Residential Evacuation Plans) (England) Regulations 2025 came into force on the 6th April 2026, introducing new duties for those responsible

Since the Grenfell Tower fire, safety rules for blocks of flats have changed enormously. Legal updates and additional regulations have been

This Mental Health Awareness Month, our contributors explore the topic of mental wellbeing across the industry. From adopting a

Being a director of a Resident Management Company (RMC) can be very rewarding. You will help shape how your building